Shuxia Wang, Chih-Hung Pai. Enhancing Customer Satisfaction in the Hospitality Industry: A Machine Learning Approach to Analyzing Customer Complaints in Seoul’s Hotels. IJM [Internet]. 2024Aug.27 [cited 2026Mar.3];18(3):606-17. Available from: https://www.themultiphysicsjournal.com/index.php/ijm/article/view/1326