The Application of System Dynamics in Claim Management of Hospital Projects: Scenario Analysis and Simulation

Abstract

This paper explores the use of system dynamics in claim management for hospital projects, which face challenges like delays, design changes, financial issues, and legal disputes. Eight scenarios, including delays in manpower, legal disputes, environmental claims, and frequent design changes, are simulated. Results show how changes in one factor can trigger cascading effects on others. Reduced funding and quality increase claims and delays, while improved quality and resource management reduce them. System dynamics is a valuable tool for predicting problems and improving decision-making, particularly in complex hospital projects.